Terms & Conditions:
All purchases are processed though our credit card processing merchant Square. You can use any Visa, Mastercard, American Express or Discover card. Once your order is ready for shipment we will process payment. All orders need to be paid in full before being shipped.
Personal and/or business information provided to Monorail Studio will under no circumstances be given to third parties unless it is necessary in the normal course of business, e.g. credit card processing with PayPal or Square, or such release is required by a court of law.
3. Orders & Cancellations
Each order is printed on a made-to-order basis. Changes to order can be made before production date.
Orders can be canceled at any time before production date. If you decide to cancel your order before production date, you will receive a full refund. Call or email Monorail Studio for cancellations. Because of the time and care it takes to hand-print our products, if you decide to cancel an order after the production date, we will charge a cancellation fee of 25% of your order.
If there is a delay or backorder we will notify you immediately. Production and shipping dates may change due to circumstances not under our control, e.g. weather, supplier, or holiday delays.
We do not accept returns on wholesale orders. Monorail Studio is committed to offering the highest quality products. If you are not satisfied with our product for any reason within our control, we are happy to initiate a return or reprint within 3 days of delivery. Return costs are the responsibility of the buyer.
If you noticed that one or more of your items are damaged/faulty you must email us and include photos with your claim within 3 days of receiving your items. Upon review of each individual circumstance if we are at fault we will happily replace all damaged/faulty items.
The quality of our screen-printed products is very important to us. Each piece is inspected to insure it meets our highest standards. Due to the nature of screen-printing by hand, slight variations in ink color, saturation and impression may occur. We do not offer refunds or reprints for these slight variations.
A postage and handling fee will be charged for all orders. Please note that we do not accept delivery to PO Boxes. We provide you with your tracking number once your order has been dispatched. When tracking your package online, if there is a problem or delay please contact us immediately so we may determine the cause of the issue.
We are not liable for any damage whatsoever caused by third parties as we take great care in packaging your order to reach you intact. Insurance is added to every order in the event that your package is damaged in route.
Monorail Studio takes no responsibility for orders lost during transportation or damaged upon arrival. Any damages or claims must be submitted to the carrier (within 2 days) and as such are subject to the carriers claims processes. It is the buyer’s responsibility to contact shipping carrier.
All copyright is wholly owned and reserved by Monorail Studio. All designs are exclusive and original to Monorail Studio and are protected by copyright law. It is an offense to steal in whole or in part any of the designs, typography or lettering, layout, or illustrations created by Monorail Studio. All intellectual materials and designs remain the property of Monorail Studio and are not transferred upon the purchase of any quantity of our products.
It is illegal to reproduce any design, layout or illustration without express permission from Monorail Studio. Modification and/or reuse of illustrations and/or designs for other occasions/uses is prohibited. Monorail Studio holds ownership and copyright on all designs.
All designs ©2016 Monorail Studio